DEPOSITS AND BALANCE PAYMENT
A deposit of RM1000.00 or 20% of the tour cost, whichever is greater, will be required upon booking. At our absolute discretion we may vary the quantum of the deposit for bookings made during peak period and/or to special destinations. The balance of all money due, including any surcharges applicable at that time, must be paid to us not later than 31 days before departure. If the balance is not paid on time we may cancel your booking and apply the cancellation charges set out in the paragraph headed CANCELLATION CHARGES.
For bookings made less than 31 days before departure full payment must be made immediately before travel documents can be processed.
Cancellation fees shall be imposed as follow:-
a. 31 days or more prior to departure date - Forfeiture of tour deposit
b. 15 to 30 days from departure date - 50% of tour fare or Forfeiture of the tour deposit (whichever higher)
c. 8 to 14 days from departure date - 80% of tour fare
d. Within 7 days from departure date -100% of tour fare
e. No show at airport -100% of tour fare
EXTENSION OF STAY
Extension of stay after the end of the tour is permitted subject to the maximum ticket validity. Such extension will us at your own expenses and must be arranged prior to departure. Transfer between hotel and airport on your departure date after the extended stay will not be provided.
AMENDMENT OF NAMES
Amendment to the names must be notified to us in writing at least 21 days before the departure date. The amendment is subject to approval by the airline.
The timing of air, sea, road or rail departures is estimates only. We cannot be held liable or accept any liability for any delay on your flight whether the cancellation or delay is caused by adverse weather conditions, rescheduling by an airline, airport authority, and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday’s time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays.
ALTERATION OR CANCELLATION BY US
While we will use our best endeavours to operate all tours as advertised, we reserve the right to change any of the facilities, service, prices or itineraries described there. No compensation will be paid for alterations or cancellations caused by changes or cancellations to schedules by airlines, the number of person who has booked is less than that required for the tour package or any “Force Majeure”. “Force Majeure” includes (but are not limited to) war, threat of war, riot. Civil disobedience or strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics or health risk, level of water in river, technical or maintenance problems with transport, closed or congested airport or ports, unforeseen operational decision of air carriers or any unforeseen or unavoidable event beyond our control.
We will provide the service of an accompanying tour leader for a minimum group size of 16 adult passengers.
Each tour is dependent upon a minimum number of persons participating. All our tour requires a minimum number of bookings before they will operate. Should we cancel the tour because of insufficient number, we will refund all money paid without further obligations or liabilities on our part and no compensation will be payable.
You agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such person your conduct during the tour appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour. Should this happen to you, we cannot be held liable in any way. The person signing the booking form warrants that he/she has full authority to do so on behalf of all people whose name appear thereon, and confirms that all persons are fully aware of and accept these conditions.
No refund or reduction will be made to you with regard to air ticket, meals, accommodation, sightseeing, transfer or any other services which are included in the tour costs but not utilized, fully or partially by for whatever reasons.
Should you have a complaint about any of the tour arrangement you must tell both the relevant supplier and our representative at that time. It is only if we and the relevant supplier know about the problems that there will be an opportunity to put things right. Failure to complain on the spot will result in your ability to claim compensation being extinguished or at least reduced.
PASSPORT, VISAS, AND HEALTH REQUIREMENTS
It is your responsibilities to ensure that you satisfy all applicable requirements and take with you all necessary documentation for the whole journey. We cannot be held liable if you fail to do this or be held responsible for any denial of boarding or entry into a destination due to improper documentation or whatever reasons and, if we suffer any loss or expense of such failure on your part, you will be obliged to reimburse us.
ACTING AS AGENTS ONLY
We act only as an agent for carriers, transportation companies, hotels and other suppliers and will not be responsible for any losses, damages, accidents, and change in the schedule or other irregularities caused or arising from circumstances beyond our control and have no liability for any death, personal injury or loss off whatever nature you may suffer.
As you together with your personal property including baggage are all times solely at your own risk, we strongly recommend adequate travel insurance. You should satisfy yourself that any travel insurance arranged through us is what you require and should arrange supplementary insurance if need be.