All correspondence will receive a response within 48 hours (by email or fax). In most cases, you can expect to receive a response within 24 hours. We attempt to meet your requirements
All our travel partners’ clients have access to our 24-hour Customer Service Hotline when traveling in Malaysia. If they have any difficulties or requirements, they can contact our staff on the telephone for immediate attention.
All our guests will have access to our designated team on 24-hour a day, 7 days a week basis via their mobile numbers. They are trained to handle and resolve any guest complaint immediately.
We are geared towards achieving customer service and agent satisfaction. Our practice of multi-level relationship with our partners starts from the Sales & Marketing team to the Reservations & Customer Service Unit right down to the Accounts Department. All our partners have access to the person who is responsible for their account.