Customer Support: Call us now on +603-5885 1218

Our Commitment

  • Quality Service

All correspondence will receive a response within 48 hours (by email or fax). In most cases, you can expect to receive a response within 24 hours. We attempt to meet your requirements

  • High Level of Customer Servicing

All our travel partners’ clients have access to our 24-hour Customer Service Hotline when traveling in Malaysia. If they have any difficulties or requirements, they can contact our staff on the telephone for immediate attention.

  • Customer Service Unit

All our guests will have access to our designated team on 24-hour a day, 7 days a week basis via their mobile numbers. They are trained to handle and resolve any guest complaint immediately.

  • Relationship Management

We are geared towards achieving customer service and agent satisfaction. Our practice of multi-level relationship with our partners starts from the Sales & Marketing team to the Reservations & Customer Service Unit right down to the Accounts Department. All our partners have access to the person who is responsible for their account.